Return Policy

RETURNS

• Return and refund of a product is possible if:

- A customer received the wrong item by our mistake.
- A customer received an item with a defect (each case is considered individually).
- A customer received an item of another color by our mistake.

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within seven days after receiving a product.

If Okova agree that an item is faulty/wrong, we will offer a refund of this product.

After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. Okova pays all costs (shipping, taxes).

• Return is impossible if:

- A customer has already used a product.
- It involves a customized product with engraving.
- It involves a catsuit/bodysuit. (For hygiene reasons, a customer can't return a catsuit/bodysuit.)

* If it has an inappropriate fit size, Okova can fix that due to terms of exchange

NOTE: If a customer ordered two and more products, we offer a refund of a faulty/wrong item ONLY.

EXCHANGE

• Exchange of a product is possible if:

- A customer received an item in the wrong size by the mistake of a customer. In this case, a customer pays all costs (shipping, taxes).
- A customer has received an item in the wrong size or color by our mistake. In this case, Okova pays all costs (shipping, taxes).

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product and send it back to us.

As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.

• Exchange of a product is impossible if:

- A customer received a correct order and then changed his/her mind.
- A customer has already used a product.
- It involves customized orders, sizes, and a product with engraving.
- If more than 14 days have passed since the receipt of the order.